![]() If posts are determined by Facebook staff to be in conflict with the site’s community standards then action can be taken to remove content and – in the most serious cases – inform law enforcement agencies.įacebook has produced an infographic which shows how the process works, and gives some indication of the wide variety of abusive content that can appear on such a popular site. For coverage of other timezones, there are also teams operating in Dublin and Hyderabad in India.Īccording to Facebook, abuse complaints are normally handled within 72 hours, and the teams are capable of providing support in up to 24 different languages. The Safety Team deals with violent and harmful behaviour, Hate and Harrassment tackle hate speech, the Abusive Content Team handle scams, spam and sexually explicit content, and finally the Access Team assist users when their accounts are hacked or impersonated by imposters.Ĭlearly it’s important that Facebook is on top of issues like this 24 hours a day, and so the company has based its support teams in four locations worldwide – in the United States, staff are based in Menlo Park, California and Austin, Texas. If you encounter abusive content on Facebook, do you press the “Report abuse” button?įacebook has lifted the veil on the processes it puts into action when one of its 900 million users reports abuse on the site, in a post the Facebook Safety Group published earlier this week on the site.įacebook has four teams who deal with abuse reports on the social network.
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